Voice Surveys
Capture customer feedback by telephone with structured surveys that measure satisfaction and loyalty.
- • Telephone survey delivery
- • Structured question flows
- • NPS and CSAT capture
Our expertise
A clear path from feedback to improvement
Synaptum brings together survey design, multi-channel delivery, real-time dashboards and reporting — so contact centres can measure NPS, CSAT and effort, then act on what matters.
- Understand what customers think and need
- Measure satisfaction, loyalty and effort
- Identify friction points and emerging trends
- Turn insight into actions that improve experiences
Services & solutions
Managed from the admin dashboard and shown here when published.
SMS Surveys
Short, mobile-friendly text surveys that make it easy for customers to respond quickly.
- • Mobile-first survey design
- • Fast completion flows
- • Multi-touchpoint triggers
Email & Web Surveys
Branded online questionnaires across email and web for richer customer insight.
- • Flexible survey builder
- • Branded experiences
- • Desktop and mobile layouts
Analytics & Dashboards
Real-time dashboards for NPS, CSAT, customer effort and operational performance.
- • Real-time CX dashboards
- • NPS, CSAT and effort tracking
- • Team performance visibility
Reporting & Insights
Easy-to-understand reports that highlight issues, trends and opportunities to improve service.
- • Scheduled reporting
- • Trend and driver analysis
- • Brand comparisons
How we work
A practical workflow from listening to lasting improvement.
-
Listen
Capture feedback across voice, SMS, email and web.
-
Measure
Track NPS, CSAT and customer effort with clarity.
-
Analyse
Spot patterns, friction and opportunities early.
-
Improve
Share reports and drive actions that stick.
Capabilities FAQs
Questions about Synaptum services and delivery.
Synaptum supports voice, SMS, email and web survey experiences, with analytics and reporting to bring results together.
Yes. Survey experiences can be tailored to reflect your organisation’s branding across supported channels.
Ready to get started?
Ready to explore Synaptum for your organisation?
Tell us about your channels and we’ll recommend the right starting point.