Synaptum

Customer Experience

Skip to main content
Synaptum

Pricing

Flexible pricing built around your feedback volumes.

Pricing is organised into three service bands representing varying levels of volume and service. All survey price bands are based upon annual volumes.

Request a tailored quotation

Survey pricing by annual volume

Three service bands for Email, SMS and Voice survey invitations. Final quotations reflect your exact channels and mix.

Entry volume

For smaller programmes

  • Email Survey Invitations

    per 10,000

    100,000+ £400

  • SMS Survey Invites

    per 1,000

    4 question survey + Farewell Message

    50,000+ £375

  • Voice Survey Invites

    per 1,000 calls

    4 question survey, max 2 minutes

    20,000+ £590
Request a quotation
Most popular

Growth volume

For growing programmes

  • Email Survey Invitations

    per 10,000

    500,000+ £290

  • SMS Survey Invites

    per 1,000

    4 question survey + Farewell Message

    250,000+ £228

  • Voice Survey Invites

    per 1,000 calls

    4 question survey, max 2 minutes

    100,000+ £450
Request a quotation

Enterprise volume

For large-scale programmes

  • Email Survey Invitations

    per 10,000

    1,000,000+ £240

  • SMS Survey Invites

    per 1,000

    4 question survey + Farewell Message

    500,000+ £196

  • Voice Survey Invites

    per 1,000 calls

    4 question survey, max 2 minutes

    250,000+ £325
Request a quotation

Additional features & access

Alert emails, transcription, platform users and reporting seats — priced by annual volume band.

Survey Feedback/Alert Emails

per 1,000

  • Entry 10,000+ £30
  • Growth 100,000+ £18
  • Enterprise 1,000,000+ £8

Speech to Text

per 1,000 transcriptions

  • Entry 4,000+ £80
  • Growth 10,000+ £70
  • Enterprise 25,000+ £50

Users

per user/month

Have access to published reports

  • Entry 500+ £1
  • Growth 2,000+ £0.60
  • Enterprise 10,000+ £0.35

Reporting Users

per user/month

Including unlimited report creation and 50 scheduled reports per user/week

  • Entry 10+ £10
  • Growth 100+ £4
  • Enterprise 200+ £5

Need a different volume mix? Request a tailored quotation

Setup & professional services

Get started with Basic Startup, then extend with expert support as your programme grows.

Setup

Basic Startup

Initial platform setup and onboarding to get your feedback programme live.

Included 35 hours
Investment £5,000
Request a quotation

Support

Professional Services

Expert support for configuration, reporting design, integrations and programme optimisation.

  • Professional services rate: £160 per hour
  • Minimum booking unit: 4 hours
Discuss professional services

Pricing FAQs

Common questions about Synaptum volumes, features and quotations.

Survey pricing is organised into three annual-volume bands (Entry, Growth and Enterprise) for Email, SMS and Voice survey invitations. Final commercial terms are confirmed by quotation based on your channels and volumes.
Yes. Contact the Synaptum team with your requirements and we will prepare a suitable quotation covering survey volumes, additional features, setup and professional services.

Need a tailored quotation?

Tell us about your channels, volume and reporting needs

We’ll prepare a quotation that fits your organisation — without forcing a one-size subscription.

Request a quotation Explore capabilities