Capabilities
Voice Surveys
Capture customer feedback by telephone with structured surveys that measure satisfaction and loyalty.
Voice surveys help organisations gather timely feedback after key interactions.
Synaptum supports survey journeys designed for contact centres — so teams can listen at scale and respond with clarity.
Synaptum supports survey journeys designed for contact centres — so teams can listen at scale and respond with clarity.
Key features
- Telephone survey delivery
- Structured question flows
- NPS and CSAT capture
- Operational reporting
Benefits
- Reach customers on a familiar channel
- Improve response quality after live interactions
Related capabilities
SMS Surveys
Short, mobile-friendly text surveys that make it easy for customers to respond quickly.
Email & Web Surveys
Branded online questionnaires across email and web for richer customer insight.
Analytics & Dashboards
Real-time dashboards for NPS, CSAT, customer effort and operational performance.
Ready to get started?
See How Synaptum Can Help Your Organisation
Arrange a demonstration or discuss your business requirements with the Synaptum team.