Capabilities
SMS Surveys
Short, mobile-friendly text surveys that make it easy for customers to respond quickly.
SMS surveys reduce friction and help organisations collect feedback between interactions.
Use concise question sets to measure effort, satisfaction and loyalty without interrupting the customer journey.
Use concise question sets to measure effort, satisfaction and loyalty without interrupting the customer journey.
Key features
- Mobile-first survey design
- Fast completion flows
- Multi-touchpoint triggers
- Comment capture
Benefits
- Higher completion convenience
- Useful for post-contact follow-up
Related capabilities
Voice Surveys
Capture customer feedback by telephone with structured surveys that measure satisfaction and loyalty.
Email & Web Surveys
Branded online questionnaires across email and web for richer customer insight.
Analytics & Dashboards
Real-time dashboards for NPS, CSAT, customer effort and operational performance.
Ready to get started?
See How Synaptum Can Help Your Organisation
Arrange a demonstration or discuss your business requirements with the Synaptum team.