Synaptum made it simple to gather feedback across voice, SMS and web. Our teams now act on real insight instead of guesswork.
Customer Experience & Business Insight
Turn Customer
Feedback Into
Business Improvement
Understand what your customers think, measure satisfaction and loyalty, and turn feedback into practical improvements that strengthen customer relationships.
20+
Years of Experience
50M+
Surveys Delivered
Synaptum Analytics
How we work
A clear path from customer feedback to measurable business improvement.
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Understand Your Customers
Discover what customers think, feel and need.
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Measure Key Metrics
Track satisfaction, loyalty and customer effort.
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Identify Opportunities
Reveal patterns, friction points and emerging trends.
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Drive Real Change
Turn insights into actions that improve experiences.
Powerful Analytics & Reporting
Deeper Insights for Smarter Decisions
Bring customer feedback, satisfaction, loyalty and emerging trends together in one management view — with clear reporting that helps contact centres act with confidence.
- Real-time dashboards for customer experience performance
- NPS, CSAT and customer effort tracking across channels
- Team and operational performance visibility
- Custom reporting for actionable contact centre intelligence
Flexible Survey Builder
Create Meaningful Surveys in Minutes
Build multi-channel surveys that capture rich customer feedback across voice, SMS, email and web — designed to measure loyalty, satisfaction and ease of doing business.
- Flexible question types including rating scales, multiple choice and NPS
- Automated NPS and CSAT surveys across key customer touchpoints
- Branded survey experiences tailored to your organisation
- Preview and refine surveys before you go live
Beautiful Customer Experience
Collect Feedback Across Every Touchpoint
Gather opinions wherever customers interact with you — through telephone surveys, text messages, email and online questionnaires that work seamlessly on desktop, tablet and mobile.
- Mobile-friendly survey experiences that customers complete with ease
- Consistent branding across web and device interfaces
- Capture written comments alongside scores and ratings
- Multi-channel coverage across voice, SMS and web
Manage & Share Reports
Keep Everyone Informed
Easy-to-understand reports highlight recurring issues, changing customer expectations and opportunities to improve service — so teams can focus on the improvements that matter most.
- Centralised dashboards for results management and scheduled reporting
- Compare performance across brands and highlight successful approaches
- Trend analysis and driver reporting for loyalty and satisfaction
- Share insights with stakeholders through clear visual reports
Helping Organisations Deliver Better Experiences
With more than 20 years of experience, Synaptum helps organisations understand what customers think, improve the service they receive, and build stronger, longer-lasting relationships.
Book a Demo20+
Years of Experience
50M+
Surveys Delivered
95%
Client Retention Rate
Multi-channel
Voice, SMS & Web Feedback
What Our Users Say
Real feedback from real users who have experienced our commitment to quality and results.
Ready to get started?
See How Synaptum Can Help Your Organisation
Arrange a demonstration or discuss your business requirements with the Synaptum team.
- Live Demo See it in action
- Expert Advice Tailored to your needs